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LAW IMAGE ANNOUNCES RESULTS OF ITS CUSTOMER SATISFACTION SURVEY

Melbourne, Nov 7, 2019: Law Image is pleased to share the results from its customer satisfaction survey for 2019. The results are strongly positive reinforcing Law Image’s industry knowledge and reputation for service excellence. The company also recently received its ISO 27001:2013 certification for implementing international best practices in information management and data security.

The survey was sent out to all Law Image customers (mainly law firms) and was open through September and October 2019. “We have a strong focus on continually enhancing our service offerings and delivering more value per dollar spent. To understand our customer’s opinion of our services and their expectations, we reached out to them with our customer satisfaction survey. We are very happy with the positive remarks that we have received. We are also thankful for the valuable feedback that our customers shared with us. We will use this to optimise our service delivery function further,” said Mik Sharma, Director of Law Image.

Key results from the customer satisfaction survey.

1.On a scale of 1-5 Law Image received a score of 4.8 on average to the question “How happy are you to work with Law Image? Since commencing operations in 1999, Law Image has always had a great customer retention record.

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2.The survey also measured customer’s opinion on the overall service provided by Law Image. On a scale of 1-10, Law Image scored a 9.3 on average. Law Image is trusted by customers to deliver exceptional quality of work. The ISO 9001:2015 certification is a testimony to the culture of service excellence at Law Image.

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3.Law Image scored a 4.7 on average on a scale of 1-5 to the question “How will you rate our customer support function?” Law Image empowers its staff to deliver exceptional support. Law Image office is staffed 24×7 and customers can easily connect through the support email or toll-free number. They can also reach out through the L I V E workflow application.

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About Law Image
Law Image is a specialist information management company. We support law firms and government departments across Australia. Founded in 1999 and headquartered in Melbourne, we have offices in Sydney, Brisbane and Perth. We are also looking to expand our footprint in Australia based on our clients’ requirements.

With a completely on-shore, in-house processing business model, Law Image helps leading legal firms and government departments comply with their data sovereignty requirements. Law Image has to date processed millions of documents: print, hard copy and electronic processing for various projects including support for many royal commissions.

For any media queries please contact:
Sindhu Mohanakrishnan
Head – Marketing and Business Strategy
Skrishnan@lawimage.com.au

LAW IMAGE ACHIEVES ISO 27001:2013 INFOSEC CERTIFICATION

Melbourne, August 16, 2019: Law Image, a leading information management company for the legal industry in Australia has been awarded the globally acclaimed ISO 27001:2013 certification. 

This certification demonstrates that Law Image meets the leading security standard that specifies best practices and controls for an information security management system.

The ISO 27001:2013 certification is an internationally recognised standard. This audit certified Law Image’s processes on risk management, business continuity, data security, change management, people management, information controls, supplier management and physical security. 

According to Mik Sharma, Executive Director, Law Image, “As an international standard, achieving ISO 27001:2013 certification is a huge boost to our internal processes and gives Law Image the advantage we need in global markets. I am very happy to share this certification news with our clients, partners and industry at large. This certification validates our ongoing commitment to integrating security best practices throughout our business to protect and manage our clients’ information assets.” 

Law Image is one of very few document management companies in Australia to undergo this rigorous certification process. 

About Law Image
Law Image is a specialist information management company. We support law firms and government departments across Australia. Founded in 1999 and headquartered in Melbourne, we have offices in Sydney, Brisbane and Perth. We are also looking to expand our footprint in Australia based on our clients’ requirements. 

With a completely on shore, in-house processing business model, Law Image helps leading legal firms and government departments comply with their data sovereignty requirements. Law Image has to date processed millions of documents: print, hard copy and electronic processing for various projects including support for many royal commissions.

For any media queries please contact:
Sindhu Mohanakrishnan
Head – Marketing and Business Strategy
Skrishnan@lawimage.com.au

LAW IMAGE APPOINTS PHIL WATSON AS HEAD OF CORPORATE PROJECTS

Melbourne, May 28, 2019: Law Image, a leading provider of information management and workflow solutions for the legal industry, has announced Phil Watson as head of corporate projects. Phil Watson has two decades of rich industry experience in information technology. He also brings with him excellent domain knowledge having worked in the legal industry.

According to Mik Sharma, Director at Law Image, “We are focussed on empowering our teams with industry knowledge and technology advances; strengthening our collaboration with partners, introducing new product innovations and continually improving our data security practices. I am happy to bring Phil on board as our head of corporate projects to build on the customer-centric culture we have today at Law Image.”

Phil Watson has a background in IT outsourcing & vendor management, from initial scoping through to vendor transition. He has worked on a number of IT projects within Australia and the US. His most recent experience with the legal industry was with Norton Rose Fulbright, where he worked as national ALT manager.  

“I am excited to lead the corporate projects portfolio for Law Image. I look forward to maximising the value we provide to clients. Data security and sovereignty are key components of our corporate strategy and we are constantly looking to strengthen our security posture” said Phil Watson.

About Law Image

Law Image is a specialist information management company. We support law firms and government departments across Australia. Founded in 1999 and headquartered in Melbourne, we have offices in Sydney and Brisbane. We are also looking to expand our footprint in Australia based on our clients’ requirements. With a completely on shore, in-house processing business model, Law Image helps leading legal firms and government departments comply with their data sovereignty requirements. Law Image has to date processed millions of documents: printing, hard copy and electronic processing for various projects including support for Royal Commission work.

Our Business Drivers:

Simple: We operate in an agile manner making it very simple and easier for our clients to do business with us.

Smart: We leverage technology to drive innovation and provide continuous value for our clients.                 

Strategic: We deliver custom solutions helping our clients focus on their core case strategy and maintain their competitive advantage.

For any media queries please contact
Sindhu Mohanakrishnan
Marketing and Business Strategy
Skrishnan@lawimage.com.au